Refund & Return

Returns Policy

We have a 14-day return policy , which means you can submit a return request within 14 days of receiving your order .

Return Policy

To be eligible for a return, the item must:

• Be in original condition , unused and unwashed
• Must be returned in the original packaging
• Be accompanied by a proof of purchase or invoice

You can request a return by contacting us at info@merasa.nl , including your order number . Once your return request is approved, you will receive a return label and further instructions.

Important:

• Returns without prior approval will not be accepted.
• Lingerie, shapewear and other intimate garments cannot be returned or exchanged for hygienic reasons.
• Sale and promotional products are not eligible for refunds, but can be exchanged or converted to store credit.

If you have any questions, please contact us at info@merasa.nl .

Damage and problems

Upon receiving your order, please inspect the item immediately. If the item is damaged or defective, or if you received the wrong product, please contact us immediately . We will assess the problem as quickly as possible and offer a suitable solution.

Courier and customs charges

• We are not responsible for delays caused by the courier service.
• Any customs charges or import duties are the responsibility of the customer.
• If an incorrect delivery address is provided, the customer will be responsible for any incorrect delivery or the cost of returning the package.
• We cannot guarantee that no additional charges will be incurred when importing products. We advise you to contact your local customs office for more information.